Privacy Policy

1. Data Controller

EMWARE s.r.o. (hereinafter "Controller") processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection.

2. Personal data we process

Depending on the purpose of processing, we may process the following categories of personal data:

• Identification data: first name, surname, title
• Contact data: email address, phone number, postal address
• Employer data: company name, job title
• Communication data: content of messages sent via the contact form
• Technical data: IP address, browser type (when visiting the website)

We do not process special categories of personal data (so-called sensitive data) within the meaning of Art. 9 GDPR.

3. Purposes and legal basis for processing

3.1 Handling enquiries / contact form

Purpose: Responding to your enquiry, offering products and services, pre-contractual relations.
Legal basis: Art. 6(1)(b) GDPR – processing necessary for the performance of a contract or pre-contractual measures.
Retention period: 3 years from the last contact, unless a contract is concluded.

3.2 Fulfilment of contractual obligations

Purpose: Execution of the business relationship, invoicing, delivery of products and services.
Legal basis: Art. 6(1)(b) GDPR – performance of a contract.
Retention period: for the duration of the contractual relationship and 10 years after its termination (accounting and tax obligations).

3.3 Legal obligations

Purpose: Compliance with obligations arising from accounting, tax and other legal regulations.
Legal basis: Art. 6(1)(c) GDPR – legal obligation.
Retention period: in accordance with applicable legislation (generally 10 years).

3.4 Legitimate interests

Purpose: Protection of assets, IT system security, fraud prevention.
Legal basis: Art. 6(1)(f) GDPR – legitimate interest of the Controller.

4. Recipients of personal data

Your personal data may be disclosed to the following categories of recipients:

• Companies within the EMWARE holding (EMCARD s.r.o., EMLINES s.r.o.) – for the purpose of providing comprehensive solutions
• IT and cloud service providers (processors) – based on personal data processing agreements
• Accounting and tax firms
• Public authorities – in cases prescribed by law

We do not transfer personal data to third countries outside the EU/EEA without ensuring an adequate level of protection.

5. Your rights

As a data subject, you have the following rights under the GDPR:

• Right of access (Art. 15 GDPR) – the right to obtain confirmation of whether we process your personal data
• Right to rectification (Art. 16 GDPR) – the right to correct inaccurate or complete incomplete data
• Right to erasure (Art. 17 GDPR) – the right to have data deleted ("right to be forgotten")
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR) – especially where processing is based on legitimate interest
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

You may submit your request in writing to the company's registered address or by email to emware@emware.com. We will respond without undue delay, within 30 days at the latest.

6. Right to lodge a complaint

If you believe that the processing of your personal data is in breach of the GDPR, you have the right to lodge a complaint with the supervisory authority:

7. Data security

The Controller has implemented appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. Access to personal data is restricted to authorised employees who are bound by confidentiality obligations.

8. Cookies

Information about the use of cookies on this website can be found in the Cookie Policy.

9. Changes to this document

The Controller reserves the right to update this document. Material changes will be communicated via the website. The current version is always available at www.emware.sk/privacy-policy.html.

10. Contact for data protection matters

For matters relating to personal data protection, you may contact us at: